Payment Terms

SHIPPING CHARGES

During our limited time promotion, you will enjoy free shipping via normal mail on all orders, regardless of your order value.

PAYMENT METHODS

We accept Visa, Mastercard, and Paypal payment.

PAYMENT SECURITY

Payment information is transmitted through a secure payment channel using our secure server and Secure Socket Layer. Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.

Frequently Asked Questions

Registration is required. If you plan to make regular purchases through our site - we highly recommend that you register for an account with us. Having an account will give you access to handy features such as your address book, order history and updates on exclusive promotions. This will also save you time when you make future purchases at SingPost Shop.
We offer a wide range of stamps and postal products. Do check back frequently for new products as we are constantly expanding our range.
If you need help finding a product, click on the magnifying glass on the top right corner of the page and type the item(s) you are searching for.
Search tips:
Make sure to spell the search words correctly to allow better accuracy in finding your desired product. Use multiple words to find specific types of products, such as "black camera lens".
To add products to your cart, follow these simple steps:
  1. Click on the product you would like to purchase.
  2. If applicable, select your desired size/colour of the product from the drop down menu under the product description.
  3. Select the quantity by clicking on the arrows up or down to add or deduct quantity.
  4. Click "Add to Cart" to add product you would like to purchase to your shopping cart.
You can view your cart anytime by clicking the shopping cart icon at the top right corner of any page.
Click on the shopping cart icon at the top right hand corner of any page. Before you proceed to checkout, these are the following changes you will be able to make:
To update product quantity - click on the Update Shopping Cart button.
To remove a product from your cart - click on the Remove button under the product name.
To apply promotional code - click on the Apply Promotion Code button
You can return to your cart at any time during your shopping experience. Simply click on the My Cart button at the upper right corner of any page.
If you have an existing account with us, simply log in with your email address. If you do not have an account with us, you can check out as a guest or create a new account.
  1. Go to Shopping Cart
  2. Double check on the items you would like to purchase
  3. Click on Proceed to Checkout
  4. If you have an account with us, please select on the address you would like to ship your items to. Alternatively, do input the address on the left hand side of the screen.
  5. Select your desired Shipping Method and Payment Method.
  6. Then, Proceed to Checkout.
Billing address: If your billing address is the same as your delivery address, simply check the Ship to the same address checkbox and your billing address will be filled out automatically. If you have stored an address during previous checkouts, you can also use the address book to select the address.
Payment method: Input your debit/credit card details. To ensure the safety of your privacy, your debit/credit card details will not be stored in our systems.
Unfortunately, we are unable to take orders over the phone at the moment
After you have placed an order, these are the following statuses you will be updated with via email:
Confirmation: This is to notify you that payment has been made and orders will be processed shortly.
Processing: The warehouse is in the midst of preparing your orders. All orders are subjected to availability. If an item is unavailable after the order is placed, you will be contacted by one of our customer service representatives.
Shipped: Your order has been shipped from our warehouse. You can use the carrier information in the email to track your order.
In the event the products you received are defected and needs to be exchanged, please click on our Exchange Policy to find out more.
Unfortunately, we are unable to make any changes once order has been placed. Do check through the items in your shopping cart before purchasing!
Yes, cancellation of order is possible if items have not been shipped. Do email us at shop@singpost.com with your email header entitled "Cancellation of Order".
The following payment options are available:
We accept Visa, Mastercard, and Paypal payment.
Proceed to the Login page and click on "Forgot password?". You will receive an email with the steps to reset your password.
If you are having problems viewing SingPost Shop, you could try deleting the cookies and the temporary internet files. This should help to solve your viewing problems. Please ensure that your cookies are enabled.
We support the following browsers: Firefox, Google Chrome, Internet Explorer 8 and above.
Please note that our warehouse is closed on public holidays. For orders placed within a day before and after the holiday, processing time will be extended by 1 – 2 working days.
During our limited time promotion, you will enjoy free shipping via normal mail on all orders, regardless of your order value.
Yes, we do. However, shop@singpost only ships local products overseas at the moment.
Sure! You can fill in the address of your choice upon checkout.
Unfortunately, we are unable to do so as your order is passed on to our warehouse for processing.
Exchanging of items are only allowed if they are defective or sent wrongly within seven days from the date items are shipped.
For more information on our exchange policy, please refer to this link.
If you have received an incorrect product, kindly contact our Customer Service team at shop@singpost or +65 6845 6757 with the details of your order. They are available Monday through Friday from 9am to 6pm*.
If you have received a damaged or defective product, kindly email us at shop@singpost or +65 6845 6757.
Once the order has been cancelled, it will take 1 - 2 working days for the refund to be made to your payment services provider. Please note that the time taken for a payment services provider to provide you with your refund can vary depending on the provider.
We are not part of the Tourist Refund Scheme and will not be able to process any GST refunds.
If you cannot find the answer to your question here, kindly contact us at shop@singpost or +65 6845 6757 and we will assist you from there.
You will be able to edit your account settings, track and review your orders, tailor your preferences such as email notifications, as well as gain access to exclusive updates and news.
Please check back frequently as we are constantly updating our site with new products and replenishments.