Important Delivery Information

• Orders will be processed once the estimated shipping date is confirmed.
• Processing of your newly purchased SmartPac(s) will take place between Monday to Friday within normal business hours (except Saturdays, Sundays and public holidays).
• Delivery will be made by Singapore Post via Tracked Package. Unfortunately, we are unable to customize specific timings for the delivery or make a call prior to delivery. Kindly refer to Tracked Package Service Terms and Conditions (T&Cs) on www.singpost.com.
• Your order will be delivered within 3 to 5 working days during non-festive periods and 5 to 7 days during festive periods.
• Cut-off timing for processing of daily orders is set at 2pm. New orders submitted after 2pm will be processed the following work day.

Recipient’s Address

• Upon placing an order, do ensure that you have selected the correct item as there will be strictly no refunds after order has been processed.
• We will not be able to change the address or deliver to any PO Box addresses. Thus, kindly ensure that the address provided is a correct and valid physical address.

Availability & Discontinuance

• Availability of the products is limited, and products may not be available for delivery.